1. Introduction
At Digital View India 36T, we aim to provide high-quality digital solutions and services to our clients. This Refund Policy explains the circumstances under which payments may or may not be eligible for a refund.
By purchasing our services or making a payment to Digital View India 36T, you acknowledge that you have read and agreed to this Refund Policy.
2. Service Payments
All service fees, project costs and applicable charges will be communicated to the client before the commencement of the relevant project or service.
Payments may be made according to the payment schedule agreed between Digital View India 36T and the client.
Once a project or service has commenced, payments may become non-refundable depending on the amount of work already completed and resources committed to the project.
3. Eligibility for Refund
Refund requests may be considered on a case-by-case basis depending on the nature of the service, project status and circumstances of the request.
- Refund requests must be submitted within a reasonable period after the payment or relevant service issue.
- The project or service must not have been substantially completed.
- Any refund consideration may take into account work already completed and resources already committed.
- Any applicable refund must be approved by Digital View India 36T.
4. Non-Refundable Services
Certain services, expenses or third-party charges may be non-refundable once they have been purchased, initiated or delivered.
- Completed website development or design work.
- Digital marketing, advertising or campaign management services already performed.
- SEO and optimization work already completed.
- Domain registration, hosting and third-party services.
- Paid advertising or promotional expenses.
- Third-party software, plugins, licenses or subscriptions.
- Custom work or deliverables that have already been approved by the client.
5. Cancellation by Client
If a client wishes to cancel a project or service after payment, the client should contact Digital View India 36T as soon as possible.
If work has already started, the amount refundable, if any, may be determined after considering the work completed, resources used and third-party costs incurred.
Cancellation of a project does not automatically create a right to a full refund.
6. Cancellation by Digital View India 36T
Digital View India 36T reserves the right to suspend or terminate a service where there is a material breach of the agreed terms, non-payment, misuse of services or other circumstances that prevent the project from continuing.
Where applicable, any refund consideration will depend on the specific circumstances and the amount of work or services already provided.
7. Digital Marketing & Advertising Payments
Payments made towards advertising platforms, promotional campaigns or third-party advertising services may be non-refundable once the amount has been spent or committed.
Digital View India 36T cannot guarantee refunds for amounts charged or spent by third-party advertising platforms.
8. Third-Party Services
Some projects may involve third-party services such as hosting, domain registration, software licenses, plugins, APIs, payment gateways or other external platforms.
Refunds for third-party products or services are subject to the refund and cancellation policies of the respective third-party provider.
9. Refund Request Process
To request a refund, the client should contact Digital View India 36T using the contact details provided below.
The refund request should include the client's name, project or service details, payment information and the reason for requesting a refund.
We may request additional information where necessary to review the request.
10. Refund Processing
If a refund is approved, it will generally be processed using the original payment method where reasonably possible.
The time required for the refund to appear in the client's account may depend on the payment provider, bank or financial institution involved.
11. Partial Refunds
In certain circumstances, Digital View India 36T may approve a partial refund rather than a full refund.
The amount of any partial refund may take into consideration completed work, delivered materials, project resources, third-party charges and other costs already incurred.
12. Delayed or Failed Payments
If a payment is delayed, reversed or fails to clear, Digital View India 36T may suspend or postpone the related services until the outstanding amount is received.
Any applicable bank, payment gateway or transaction charges may not be refundable.
13. Disputes Regarding Refunds
If you believe that a refund has been incorrectly denied, you may contact our team and provide the relevant payment and project information for further review.
We will make reasonable efforts to review genuine refund concerns and communicate the outcome to the client.
14. Changes to This Refund Policy
Digital View India 36T reserves the right to update or modify this Refund Policy from time to time to reflect changes in our services, payment processes or business practices.
Any updated version will be published on this page with a revised "Last Updated" date.
15. Contact Us
If you have any questions regarding this Refund Policy or wish to submit a refund request, please contact Digital View India 36T.